5-11 Business Day Delivery
Support Within 1-2 Business Days
30-Day Returns
Store Policy
Customer Care
At Lumina Goods, we are committed to providing clear communication and reliable customer support throughout your shopping experience.
If you have a question about a product, order, payment, shipping, return, exchange, or refund, please contact us at contact.luminagoods@gmail.com.
For order-related questions, include your order number and the email address used at checkout so we can locate your purchase more efficiently.
Our customer support team typically responds within 1–2 business days, Monday through Friday, excluding major holidays. Response times may be longer during promotions, holidays, or periods of unusually high order volume.
To help us resolve your request as quickly as possible, please provide a clear description of the issue and include photos or video when reporting a damaged, defective, incorrect, or significantly misdescribed item.
Please do not send passwords, full payment card numbers, or other sensitive personal information by email or through our contact form. Lumina Goods will never ask you to provide your complete payment card number by email.
For additional information, please review our [FAQ], [Shipping Policy], and [Return & Exchange Policy] pages before contacting us.
We aim to handle every request fairly, clearly, and within a reasonable timeframe. However, our response time does not change the processing or delivery estimates stated in our Shipping Policy.
Privacy & Safety
At Lumina Goods, we respect your privacy and take reasonable steps to protect the information you provide when you browse our website, place an order, contact us, or subscribe to our newsletter.
Information We Collect
Depending on how you use our website, we may collect information such as your name, email address, billing and shipping address, phone number, order details, customer-service communications, and information submitted through our contact or newsletter forms.
Payment information is processed through secure third-party payment providers. Lumina Goods does not request or store your complete payment card number through email or customer-service messages.
How We Use Your Information
We may use your information to:
-
Process and fulfill your orders
-
Send order confirmations, shipping updates, and tracking information
-
Respond to customer-service requests
-
Process returns, exchanges, replacements, and refunds
-
Improve our products, website, and customer experience
-
Send promotional communications when you have chosen to receive them
-
Detect, prevent, and investigate fraud, misuse, or unauthorized activity
-
Meet applicable legal, accounting, and operational requirements
Service Providers
To operate our store, we may share information with service providers that help us process payments, fulfill orders, provide shipping and tracking services, host and maintain the website, send emails, analyze website activity, or support advertising and marketing campaigns.
These providers should receive only the information reasonably necessary to perform their services. Lumina Goods does not sell your personal information as a standalone product.
Cookies and Online Technologies
Our website and service providers may use cookies, pixels, analytics tools, and similar technologies to keep the website functioning, understand website activity, improve performance, measure advertising results, and provide a more relevant experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Communications
If you subscribe to our newsletter or promotional messages, you may unsubscribe at any time by using the unsubscribe link in the communication or by contacting us at contact.luminagoods@gmail.com.
Transactional messages, such as order confirmations, shipping updates, and important service communications, may still be sent when necessary to complete or support your purchase.
Account and Payment Safety
Please use a unique password if you create an account and do not share your login information with others. Lumina Goods will never ask you to send your full payment card number, account password, or verification code by email.
If you receive a suspicious message claiming to be from Lumina Goods, do not click unknown links or send personal information. Contact us directly at contact.luminagoods@gmail.com so we can review it.
Contact Us
If you have questions about privacy or the way your information is handled, please contact us at:
Wholesale Inquiries
Lumina Goods welcomes wholesale and bulk-order inquiries from retailers, interior designers, property managers, hospitality businesses, and other organizations.
Whether you are sourcing products for resale, a design project, a hospitality space, or a larger furnishing need, our team can review your request and help identify the best available options.
To request wholesale information or bulk-order pricing, please contact us at contact.luminagoods@gmail.com and include:
-
Product name or product link
-
Quantity needed
-
Delivery destination
-
Preferred delivery date
-
Whether the products are for resale, a business project, or personal use
Our team will review product availability, pricing, estimated processing time, delivery options, and any applicable quantity requirements. Wholesale pricing and order terms depend on the product, requested quantity, delivery destination, and current availability.
Please do not place a large order before receiving written confirmation from our team. Bulk orders may require separate fulfillment arrangements, and estimated processing and delivery times may differ from standard retail orders.
Payment Methods
- Credit / Debit Cards
- PAYPAL