Orders are typically processed within 2–5 business days. After processing, delivery usually takes 3–6 business days, depending on the destination and shipping carrier. This means the estimated total delivery time is approximately 5–11 business days.Once your order ships, you’ll receive a tracking number by email so you can follow its progress.Please note that delivery estimates may be affected by weekends, holidays, carrier delays, customs processing, or incorrect shipping information. If your tracking information has not updated for several business days, or if your order is past the estimated delivery window, please contact us at contact.luminagoods@gmail.com and include your order number.

Once your order has been processed and shipped, we’ll send a tracking number to the email address provided at checkout. You can use that tracking number on the carrier’s tracking website to follow your order.Please allow up to 2–5 business days for your tracking information to become active after receiving the shipping confirmation. In some cases, tracking updates may take additional time while the carrier scans and processes the package.If your tracking information has not updated for several business days, or if you have not received a shipping confirmation after the estimated processing time, please contact us at contact.luminagoods@gmail.com and include your order number.

If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us at contact.luminagoods@gmail.com as soon as possible after delivery. Include your order number, a clear description of the issue, and photos or video showing the problem.Please allow 2–5 business days for order processing and 3–6 business days for delivery after processing. If your order arrives damaged or incorrect, do not return the item before contacting us. Our support team will review your request and provide the appropriate instructions.If your order has not arrived after the estimated delivery window of 5–11 business days, or if the tracking information has not updated for several business days, please contact us with your order number so we can investigate the shipment.Approved refunds or replacement requests will be handled according to our [Shipping & Returns] policy. The original payment method will be used for approved refunds.For complete information about returns, refunds, and order issues, please review our [Shipping & Returns] policy.