5-11 Business Day Delivery
Support Within 1-2 Business Days
30-Day Returns
Shipping & Returns
Shipping Policy
At Lumina Goods, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains how we process and ship orders placed through our website.
Processing Time
Orders are typically processed within 2–5 business days after payment has been successfully received.
Processing includes payment verification, order preparation, and handing the package to the shipping carrier. Orders are not processed or shipped on weekends or major holidays.
Please note that the processing time is separate from the delivery time.
Delivery Time
After your order has been processed and shipped, delivery usually takes 3–6 business days, depending on the destination and shipping carrier.
The estimated total delivery time is approximately 5–11 business days from the date your order is placed.
These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary due to the destination, carrier operations, weather, holidays, customs processing, or other circumstances outside our control.
Shipping Cost
Lumina Goods currently offers free standard shipping worldwide.
Please note that customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may apply to international orders, where applicable. Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 2–5 business days for tracking information to become active after the shipping confirmation is sent. Tracking updates may take additional time while the carrier scans and processes the package.
If you do not receive a shipping confirmation after the processing period, please contact us at contact.luminagoods@gmail.com and include your order number.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at contact.luminagoods@gmail.com. We will try to update the order before it is processed, but we cannot guarantee that changes can be made after processing or shipment.
Lumina Goods is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.
Delayed or Missing Orders
If your order has not arrived after the estimated delivery window of 5–11 business days, or if your tracking information has not updated for several business days, please contact us with your order number.
We will review the tracking information and help determine the next appropriate step. Carrier delays, customs processing, incorrect address information, weather conditions, and other events outside our control may affect delivery times.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible after delivery.
Send an email to contact.luminagoods@gmail.com with your order number, a description of the issue, and clear photos or video showing the problem. Please do not return the item before contacting us and receiving return instructions.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: contact.luminagoods@gmail.com
Please include your order number in every order-related inquiry so we can assist you more efficiently.
Return & Exchange Policy
At Lumina Goods, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us so we can review your request and provide the appropriate next steps.
30-Day Return Window
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and returned with its original packaging, accessories, and included materials.
To request a return, contact us at contact.luminagoods@gmail.com before sending the item back. Include your order number, the email address used at checkout, and the reason for the return.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, incorrect, or significantly different from the product description, contact us as soon as possible at contact.luminagoods@gmail.com.
Your message should include:
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Your order number
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A description of the problem
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Clear photos or video of the item and its packaging
For approved claims involving damaged, defective, incorrect, or materially misdescribed items, Lumina Goods may offer a replacement, a refund, or another appropriate resolution. Please do not return the item before receiving instructions from our support team.
Exchanges
We offer exchanges only for items that arrive damaged, defective, incorrect, or significantly different from the product description, subject to review and availability.
We do not guarantee exchanges for a different color, size, style, or personal preference. If the requested replacement is unavailable, we may offer a refund or another available resolution.
Return Shipping Costs
For returns caused by a change of mind, incorrect selection, or personal preference, the customer is responsible for the return shipping cost unless otherwise stated by Lumina Goods.
If the return is approved because the item arrived damaged, defective, incorrect, or materially different from its description, Lumina Goods will review the shipping-cost responsibility and provide instructions before the item is returned.
Items That Cannot Be Returned
Returns may not be accepted for items that are:
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Used, damaged after delivery, or altered by the customer
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Missing original packaging, accessories, or included materials
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Returned after the 30-day return window
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Sent back without prior authorization
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Not in the condition required by this policy
Additional product-specific exclusions may apply where stated on the product page.
Refunds
After an approved return is received and reviewed, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges, duties, taxes, or other fees may be non-refundable unless the return is related to an item that arrived damaged, defective, incorrect, or materially different from its description.
Late or Missing Refunds
If you have not received an approved refund after 10 business days, please first check with your bank or payment provider. If the refund is still missing, contact us at contact.luminagoods@gmail.com and include your order number.
How to Contact Us
To request a return, exchange, replacement, or refund review, email:
Please include your order number in every message related to an existing purchase.